At Petastream, we're committed to making your shopping experience seamless and satisfying. That's why we're excited to share our comprehensive return policy with you.
Petastream provides a 1 year warranty and a 30-day return and exchange policy.
If you encounter any quality issues, Petastream will handle the returns and exchanges. As soon as we receive the returned items at our warehouse for inspection, we'll begin the return or exchange process for you.
Repackaging Requirements (Important):
Conditions:
- Items must be returned in original packaging with all original labels and receipts.
- All accessories must be included in returns/exchanges. Refunds for partial returns will deduct the value of missing items.
- Packages sent to the wrong address or shipped without notifying us are not eligible for returns or exchanges. Please contact us before sending out the package, and we will provide detailed instructions.
- If quality issues arise due to improper personal use, repair charges will apply.
* Returns and exchanges cannot be processed if the above requirements are not met.
How Do I Initiate A Return Or Exchange (Within 30 Days)?
If you encounter any quality issues with your product within 30 days of receipt, please email us at info@petastream.co before sending out the product. We will respond promptly with details on how to return the product.
When requesting a return or exchange, please include your order number, product names, and a list of the items you're returning or exchanging. Please note that the return shipping fee will be paid by the buyer.
Our return addresses include:
- Massachusetts, United States
- Taipei, Taiwan
How long does it take for a return or exchange?
- After acknowledging the issue, we will complete exchanges within 30 days following the courier's receipt of the returned package. If the item is out of stock, we will coordinate with you for a refund instead.
- Please note, refunds may show on your credit card statement within 1-2 billing cycles, subject to your credit card company's processing times. You will receive an email notification from us once the refund has been issued.
How Do I Receive the Refund?
The available refund methods include:
1.PayPal
2.Bank transfer
3.Credit card reversal, with the refund period subject to your credit card company's processing times.
You will receive an email notification from us once the refund has been issued.
Our aim is to ensure your shopping journey with us is worry-free. Your happiness matters, and we're committed to making your return process as seamless as possible.